Our Services

Engaging Patients and Stakeholders for Better Healthcare Outcomes

Effective engagement with patients, carers, and other stakeholders can transform the development and delivery of health and social care services. Involving diverse perspectives leads to more inclusive solutions and improved outcomes.

Successful engagement takes time, expertise, and a thoughtful approach. Key considerations include ensuring equality and diversity, using appropriately sized sample groups, and developing high-quality, objective topic guides.

Establishing the right structures for meaningful involvement may feel challenging, but with the right support, it becomes a valuable foundation for innovation and collaboration.

Our approach to

Stakeholder Engagement and Consultation

At The Primary Care Partnership, we know that effective engagement and consultation are essential for improving health and social care services. Engagement focuses on building strong relationships and understanding stakeholder needs, while consultation often involves meeting statutory requirements. We help you navigate both processes to ensure your efforts are impactful, compliant, and inclusive.

Why Understanding Requirements Matters
Before beginning any project, it’s crucial to understand the specific requirements. Engagement is often informal and exploratory, aimed at fostering collaboration. In contrast, consultation is typically a formal process, mandated by commissioners or regulators, to gather feedback and demonstrate accountability. By identifying the purpose and expectations, we ensure your approach is aligned with both goals and legal obligations.

Flexible and Tailored Mechanisms

We offer a variety of methods to meet your engagement and consultation needs. These include:

1. Surveys and Questionnaires
   Reach a broad audience quickly and effectively using web-based or paper formats.
2. Patient Participation Groups (PPGs)
   Engage traditional and virtual PPGs to gain valuable insights from patient communities.
3. Focus Groups
   Facilitate meaningful discussions that explore key issues and stakeholder concerns.
4. Structured Interviews
   Conduct in-depth, one-on-one conversations to uncover detailed feedback.
5. Mystery Shoppers
   Evaluate services from a user perspective to identify practical improvement opportunities.

By tailoring these mechanisms to your needs, we ensure the process is inclusive, effective, and focused on achieving your objectives.

Meeting Statutory Requirements
When consultation is a statutory requirement, we help you design and implement a robust process. From creating the consultation framework to analysing results and reporting findings, we support you in meeting commissioner and regulatory expectations. This ensures compliance while providing transparency and accountability.

Driving Results at Any Scale
Whether you’re consulting with a small group at a PPG meeting or collecting input from hundreds across a clinical pathway, we adapt our approach to deliver meaningful results. We also ensure that equality and diversity considerations are integrated into every step, ensuring all voices are heard and respected.

With our expertise in engagement and consultation, you can confidently navigate the complexities of involving stakeholders while delivering results that drive real improvements.