About The Primary Care Partnership
The company was formally established in May 2011 as the successor organisation to the consultancy division of Acton Shapiro which was established by Chris Acton in 1996. The organisational structure has been put in place to meet the challenges of the 2012 Health and Social Care Act, and to allow us to operate on the same principles as a social enterprise. A percentage of our net profits are given to charitable causes recommended to us by clients.
I’ve worked in healthcare since graduating with a 1st class honours degree in Management Studies in 2005. I worked as a contract manager within a primary care trust before moving into consultancy.
I’ve been involved in a wide range of research and consultancy projects including bid writing and tendering, contract implementation, business case development, performance audits and service development. I’ve worked with a wide range of healthcare commissioners and providers and my passion lies in supporting the development of high quality primary care services.
I’m an experienced NHS business consultant with a postgraduate qualification in Health Economics. My career started in the voluntary sector, and during the 1990 I was a non-medical partner at a large GP practice in North Yorkshire. In 1996 I formed Acton Shapiro Consultancy and Research and later The Primary Care Partnership with Joanne in 2011.
I’ve been involved in developing the Department of Health’s Primary and Social Care Planning and Design Guidance, giving management support to GP practices, and developing Strategic Service Development Plans. I have vast experience in project managing capital investment and in preparing feasibility and option appraisals, service planning and procurement.
I am also a keen runner and Director of York on the run which offers accompanied jogs around the city of York.
Partners and associates
Richard has extensive operational, managerial and commissioning experience at all levels in the NHS, as well as overseas. This includes more than 30 years in the NHS, over 10 years at Board level – including Chief Executive and various director positions including as LIFT Director and Director of Commissioning.
Richard is also experienced in teaching, conference presentations, examining and writing, with over 20 publications in professional journals. He is also a qualified Further Education teacher and has headed-up a part-time Foundation Degree programme in Health Services Management at Hull College for local NHS staff. His academic qualifications include a Masters Degree in Health Services Management from the University of Leeds and a Post Graduate Certificate In Education from the University of Huddersfield.
Richard runs his own consultancy, Future Health Solutions and is also Director of CQC Assist which offers a user friendly CQC risk assessment tool.
Robert WardRobert has a degree in Eastern European & Slavonic History from University College London and has been putting the skills learned from this, research and writing, in to practice ever since. He has extensive experience in bid writing for NHS Contracts, with this taking him across working for providers including NHS Trusts, Social Enterprises, Charities, GP Partnerships and Private Sector organisations. He has worked across a range of services, including primary, community, acute and mental health, with particular expertise in primary and urgent care, as well as sexual health.
Robert’s others skills include project management, research and developing Urgent Care service models.
Dr Margaret Hearnden
Margaret has extensive experience in the field of language and culture. She is fluent in four languages and has lived and worked all over the world, including Canada, France, Germany and Japan. She holds a PhD in Applied Linguistics from the University of Toronto, which focused on intercultural communication in the healthcare setting, and is a trained workplace mediator.